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FAQ

Frequently Asked Questions

Get Answers About Digital Asset Recovery

Find quick answers to common questions about our fraud recovery services, security, and processes

Our Services

Recovery process & capabilities

Fees & Pricing

Costs & payment structure

Security & Privacy

Data protection measures

Legal & Compliance

Regulatory framework

Our Services & Process

We specialize in recovering digital assets lost to:

  • Cryptocurrency fraud: Exchange hacks, wallet compromises, phishing scams
  • Investment scams: Fake trading platforms, Ponzi schemes, fake ICOs
  • Business Email Compromise (BEC): Invoice fraud, CEO fraud
  • Online payment fraud: Credit card fraud, fake merchant sites
  • Identity theft: Account takeovers, synthetic identity fraud

Our 5-step recovery process:

  1. Initial Consultation: Free case assessment (30 minutes)
  2. Investigation Phase: Digital forensics and evidence gathering (2-7 days)
  3. Tracing & Tracking: Following digital trails and asset movement (3-14 days)
  4. Recovery Action: Legal requests, platform cooperation, negotiation (7-30 days)
  5. Asset Return: Secure transfer of recovered assets to you (1-3 days)

Average recovery time: 15-45 days, depending on case complexity.

To begin investigation, we typically need:

Essential Documents
  • Transaction IDs and hashes
  • Wallet addresses (yours and fraudulent)
  • Screenshots of communications
  • Email headers and full conversations
Identification
  • Government-issued ID (for KYC)
  • Proof of ownership (exchange statements)
  • Police report (if filed)

Note: All documents are handled with strict confidentiality and encrypted end-to-end.

87% Overall Recovery Rate
94% Crypto Exchange Cases
72% DeFi Protocol Cases

Important: Success depends on multiple factors:

  • How quickly you report (within 72 hours is optimal)
  • Quality of evidence provided
  • Jurisdiction of fraudulent entities
  • Type of assets involved

We provide a realistic assessment during your free consultation.

Fees & Pricing

We operate on a "No Recovery, No Fee" basis with three potential fee structures:

Contingency Fee

15-30% of recovered amount

Most common - pay only if we succeed
Hourly Rate

$250-$450/hour

For complex investigations
Flat Fee

$5,000-$50,000

For straightforward cases

Additional costs (if applicable):

  • Legal filing fees: $500-$5,000
  • Third-party forensic services: $1,000-$10,000
  • International service of process: $2,000-$15,000

All fees are transparently discussed and agreed upon before any work begins.

Initial consultation is always free. For most cases, we work on contingency with no upfront fees.

Initial Assessment FREE
Retainer (if required) $2,000 - $10,000
Third-party Expenses Client approval required

When retainers are required:

  • Extremely complex cases requiring specialized expertise
  • Cases with estimated recovery below $25,000
  • International cases with significant jurisdictional challenges
  • Requests for expedited investigation

The retainer is applied toward final fees and any unused portion is refunded.

Security & Privacy

We implement enterprise-grade security measures:

End-to-End Encryption

AES-256 encryption for all communications and data storage

Strict Access Controls

Role-based access with multi-factor authentication

Secure Infrastructure

SOC 2 Type II compliant data centers

Legal Confidentiality

Attorney-client privilege where applicable

Data Retention Policy:

  • Case files: Retained for 7 years post-case closure
  • Personal identification: Securely deleted 90 days post-case
  • Financial data: Encrypted and stored separately
  • We never sell or share client data with third parties

ISO 27001:2022

Information Security Management

Certified annually
SOC 2 Type II

Security & Availability Controls

Audited quarterly
GDPR & CCPA Compliant

Data Privacy Regulations

Full compliance

Team Qualifications:

  • Certified Fraud Examiners (CFE)
  • Certified Information Systems Security Professionals (CISSP)
  • Licensed Private Investigators
  • Forensic Accountants (CFA)
  • Blockchain Forensic Analysts (Chainalysis, CipherTrace certified)

Legal & Compliance

Yes, we operate with appropriate licenses in multiple jurisdictions:

United States
  • State Private Investigator Licenses (CA, NY, TX, FL)
  • FinCEN MSB Registration
  • State money transmitter licenses (where required)
European Union
  • Registered with ICO (UK)
  • GDPR Compliance Office in Ireland
  • European Investigation Order compliant
International
  • Interpol cooperation agreements
  • Mutual Legal Assistance Treaty (MLAT) experience
  • Local counsel network in 45+ countries

Important Limitations:

  • We cannot operate in OFAC-sanctioned countries
  • Some jurisdictions require local partnership
  • Crypto-specific regulations vary by country
  • We conduct jurisdictional analysis for every case

International cases are common in digital fraud. We have specific protocols:

1
Jurisdiction Analysis

Determine applicable laws and treaties

2
Local Counsel Engagement

Partner with licensed attorneys in target country

3
Legal Proceedings

File appropriate actions in relevant jurisdiction

4
Asset Freeze & Recovery

Work with local authorities to secure assets

Success factors for international cases:

  • Jurisdiction cooperation: Some countries have better fraud enforcement
  • Asset location: Where funds are held vs. where fraudster resides
  • Legal treaties: MLAT, bilateral agreements between countries
  • Time sensitivity: Faster action prevents asset movement
Note: International cases typically take 30-90% longer and may involve additional legal costs. We provide a detailed cost-benefit analysis before proceeding.

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