Privacy Policy

1. Introduction & Scope

Reclaim Ethically ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital asset recovery services. This policy applies to all clients, website visitors, and service users.

2. Information We Collect

To provide recovery services, we collect:

• Personal Information: Name, contact details, identification documents
• Case Information: Details of fraud incident, transaction records, communications with scammers
• Financial Information: Bank account details, cryptocurrency wallet addresses, transaction histories
• Technical Information: IP addresses, device information, browser type, usage patterns
• Communication Data: Emails, messages, call recordings (with consent)

3. How We Collect Information

• Directly from you during case intake and investigation
• From financial institutions and exchanges with authorization
• Through our website contact forms and communication channels
• From publicly available sources during investigations
• Through secure document upload systems

4. How We Use Your Information

We use collected information to:

• Conduct digital forensic investigations
• Trace and recover stolen assets
• Coordinate with financial institutions and law enforcement
• Prepare legal documentation and evidence
• Communicate case progress and updates
• Improve our services and security measures
• Comply with legal and regulatory requirements

5. Data Protection & Security

We implement robust security measures:

• End-to-end encryption for all communications
• Secure servers with enterprise-grade protection
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Data anonymization where possible
• Secure document destruction protocols

Despite our measures, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Sharing & Disclosure

We may share information with:

• Legal Partners: Attorneys and legal firms involved in recovery
• Financial Institutions: Banks and exchanges for asset freezing
• Law Enforcement: When legally required or to prevent crime
• Service Providers: Secure hosting, communication tools (under NDA)
• Regulatory Authorities: Compliance with financial regulations

We never sell client data to third parties.

7. Data Retention Period

We retain data as necessary for:

• Active Cases: Duration of investigation + 7 years
• Completed Cases: 10 years for legal compliance
• Financial Records: 7 years as required by law
• Website Analytics: 26 months maximum

After retention periods, data is securely destroyed.

8. Your Data Protection Rights

Depending on jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request data deletion (where applicable)
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent (where processing is consent-based)

To exercise rights, contact: privacy@reclaimethically.com

9. International Data Transfers

As a global recovery service, data may be transferred internationally. We ensure:

• Adequacy decisions or appropriate safeguards
• Standard Contractual Clauses where needed
• Compliance with cross-border data regulations
• Minimization of data transferred

10. Cookies & Tracking Technologies

Our website uses essential cookies for functionality. We may use analytics cookies to improve services. You can control cookies through browser settings.